Contact Fastlane Autocare, St Helens

• Yes — a 12-month parts and labour guarantee on the work we carry out.
• It covers the part we fitted and the labour to fit it, not just the component.
• Keep the invoice. That is your proof, and we hold the record here too.
• If something is not right, ring us and bring it back — we would rather put it right than have you go elsewhere.
• We keep the old parts so you can see exactly what was replaced.

Ring 01744 808586 if you want the terms confirmed for a specific job.

• You get a figure before anything is touched. Nothing starts on a guess.
• If we find something else, we stop and ring you with what it is and what it adds.
• You decide. Nothing goes ahead without your say-so, and nothing is added quietly to the bill.
• If a job can safely wait until the next service, we tell you which and why.
• We will beat any comparable local quote — bring us the figure.

• The car goes on the ramp and somebody looks at it properly rather than guessing from the description.
• We keep the old parts if you want to see them. Nobody has to take our word for a worn disc.
• Jobs that can wait are flagged as jobs that can wait, not sold as urgent.
• AA and RAC approved, and independently inspected. See our RAC approval.
• The person who answers the phone works on the cars, so you are not going through a script.

• Qualified technicians across all makes and models — see our mechanics.
• Dealer-level diagnostic equipment, not a generic plug-in code reader.
• A DVSA-approved MOT test bay on this site, so your car is not sent elsewhere.
• AA and RAC approved garage, independently inspected.
• The same faces each visit. We are independent, not a chain.

• Yes, subject to availability — see courtesy car in St Helens.
• Book it when you book the work, not on the day. They go quickly.
• Useful for servicing, MOT and bigger repairs where the car is with us for the day.
• If we cannot offer one, we will tell you when you book rather than on arrival.
• St Helens Central is a short walk if you would rather leave the car and carry on.

• MOT — about an hour.
• Quick jobs while you wait — a bulb, a battery, a puncture, a warning light read.
• Servicing is usually the same day if you get it in early.
• Bigger repairs get a timescale with the quote, before you commit.
• Courtesy car available if you need to keep moving.

• If it will not start or is not safe to drive, say so when you ring.
• We can recover it rather than leaving you stuck — see vehicle recovery in St Helens.
• Some faults are fixed where the car is, so it never needs recovering at all.
• Tell us the symptoms on the phone and we will say which is likely before anyone sets off.
• Ring 01744 808586 — it is quicker than a form when the car is off the road.

• Interim service from £149 — oil, filter and a safety inspection.
• Full and major services are priced by car; the current figures are on car service prices.
• Add an MOT when you book and the car only comes in once. See MOT in St Helens.
• You get the figure before the work, not after.
• Spread it with Payment Assist on a soft search.

Ring or message first and we will tell you honestly what we can fit in today. Quick jobs are often while-you-wait — a bulb, a battery, a puncture, a warning light read. MOTs and servicing need a slot, because the bay and the tester are booked by the hour. If it is easier, drop the key at reception on your way to work and we will ring you once we have looked at it. Ring 01744 808586.

No. Servicing at an independent garage does not void a manufacturer warranty, provided the work follows the maker’s schedule and uses the correct specification of parts and oil — which is what we do, and we stamp and record it. That has been the position across the EU and UK for years. If your car is on a fixed-price plan with a dealer it is worth comparing what each one includes. See car servicing in St Helens.

Yes, on larger bills. Payment Assist runs on a soft search, so applying does not mark your credit file, and it lets you spread the work rather than putting it off. Cars very rarely get cheaper by being ignored, and a brake or suspension fault that waits becomes an MOT failure that has to be fixed anyway. Ask when you book and we will tell you what applies.

Almost certainly. We cover the mainstream makes daily — Ford, Vauxhall, Peugeot, Citroën, VW, Audi, SEAT, Skoda, BMW, Mercedes, Toyota, Nissan, Kia, Hyundai, Renault and Honda — plus Land Rover and Range Rover, and hybrids and EVs. We have dealer-level diagnostic equipment rather than a generic code reader, which is what matters on a modern car. Send the registration to 01744 808586 if you want it confirmed.

If the car will not start or is not safe to drive, say so when you ring — we can recover it rather than leaving you stuck. If it is driveable, bringing it in is quicker and you get the diagnosis the same day. For jobs that genuinely can be done on a driveway, we also run a mobile service. Ring 01744 808586 and describe the problem and we will tell you which route is right.

Send the registration and a description of what the car is doing — a noise, a smell, a light on the dashboard — by phone or WhatsApp. That is normally enough for us to tell you roughly what we are looking at, how long it will take and what it is likely to cost. For anything that needs the car on the ramp, you get a firm figure after the inspection and before any work starts. Nothing is done without your say-so.

232-254 Boundary Road, St Helens, WA10 2PZ, with parking on site. Put the postcode in the satnav and it brings you to the door — we are the yellow-fronted workshop with the MOT sign outside.

You do not need a town-centre car park or a ticket. Pull onto the forecourt and come into reception. If you are leaving the car with us, St Helens Central and the town centre shops are a few minutes on foot, which is what most people do rather than wait.

Coming any distance, ring 01744 808586 first and we will check the slot before you set off.

Often yes, particularly if you ring early in the day. An MOT takes about an hour and we keep slots back for exactly this, because most people who need one need it now rather than next week.

What we will not do is promise a slot that does not exist. Ring 01744 808586 with the registration and you will be told what is genuinely free today.

Fail here and the retest is free, because the repair happens on our ramp rather than sending you somewhere else and back again. More on MOT testing in St Helens.

Everything happens on one site, and the person who answers the phone works on the cars. A test-only centre has to send you elsewhere the moment something fails. We test it, diagnose it and repair it here, so a failure does not become three journeys.

We are AA approved and RAC approved, which means the workshop and the paperwork have been inspected by somebody independent.

The rest is ordinary but rarer than it should be: you are told what it needs before it is touched, the bill matches the quote, and if something can safely wait we say so.

Yes, but only to a pre-booked test, and only if the car is roadworthy. That is one of two exceptions in law — the other is driving to repairs you have arranged after a failure. Everything else risks a fine of up to £1,000 and your insurer treating the policy as void.

There is no grace period. The certificate expires at midnight on the date shown, and cameras check the registration against the MOT database automatically.

Book it before you drive it. Ring 01744 808586 and we will find the next slot.

It depends on how long the fault takes to find, which is why an honest garage will not quote a flat figure without hearing the symptoms. Reading a code takes minutes. Tracing an intermittent electrical fault that only appears when the car is warm can take a morning.

What you should expect is to be told the likely time before it starts, and to be rung if it turns out to be longer.

Describe what the car is doing on 01744 808586 and we will tell you what is involved. See vehicle diagnostics.